REFUND POLICY
We hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.
Before returning any goods please read our Terms and Conditions. Any products returned must be in a re-saleable condition & include the original packing and documentation.
GETTING A RETURNS AUTHORIZATION
Before returning ANY items, it must be approved by a member of the customer service team, who will give you a ‘RETURNS AUTHORISATION NUMBER’ – Any items returned WITHOUT this will be rejected by our warehouse, and will result in a delay.
GETTING YOUR ITEM TO US
Make sure you pack the item safely and securely, and ensure the RMA number is clearly marked on the outside of the box
A member of the customer service team will advise the address to send the parcel. If you send your item to the wrong address, it may get lost or cause a delay in your refund. If you are unsure please ask a member of the customer service team
Please ensure a copy of the original invoice is supplied inside the box, along with any return paperwork.
GETTING YOUR REFUND OR EXCHANGE
Once your items are received back they will be inspected, and when approved a credit or exchange will be arranged. This process typically takes between 2-5 days (It may take up to a further 7 working days for your bank to show the credit in your account).
Please wait for a full 14 days after we have received your part to chase up a credit.
MRM Auto Parts must be informed of any return requests within 30 days of the original order date.
RETURN OF SPECIALIST PRODUCTS
Returns Procedure in products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to.
RIGHT TO CANCEL
For any products bought on the website, you have a right to cancel without any reason whatsoever within 30 days after the day you received all goods/services from us.
To exercise the right to cancel email customer services on hello@mrmautoparts.com, or call (510) 370-2368. We will need your Order number, and contact information.
You must send the good back to us, no later than 14 days from the day you notify us of your canceled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.
Note, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary deliveries such as Same Day, Next Day, Super Saver deliveries).
